Customer Service

We try to go out of our way every day to make sure that you and your barking babies™ are very happy with us, and enjoy your shopping experience here. We are available to help you no matter what the question, suggestion, compliment, or problem may be. Choose any of the convenient methods below to reach a barking babies™ assistant:

Newsletter

If you are as enthusiastic about your barking babies™ as we are, sign up for our newsletter at the bottom of this page! We will keep you up-to-date on new products, great trends, current canine events and any sales & specials we have.

Gift Wrap

Most items can be gift wrapped and personalized for that very special person or occasion. Please select this option, when available, in checkout. Note: this service is not available for oversize items, or items shipped directly from the manufacturer.

Product Availability

barking babies™ prides itself on carrying the latest, trendiest fashions and accessories that are available only in limited quantities (no embarrassing situations at the dog park!). To avoid disappointment, if you see something you like, order soon before it is gone! Note: if you have placed an order with us and that item(s) is out of stock, we will contact you by email within 3 business days to find out if you would like us to ship a partial shipment or wait until all items can be shipped together.

Sizing

Sizing is extremely important to us here at barking babies™. Your barking baby should be comfortable in anything you purchase for them from a collar to a tee or winter coat.

All of our products have their own manufacturer's size requirements. When selecting a size, please make sure to refer to the sizing requirements we have outlined for you. You must measure your dog, as weight and breed alone are not enough to determine what size is best for your dog - because all barking babies™ are sized differently!

How to measure your pet

If you have any questions about sizing, please email us at sizing@barkingbabies.com for further assistance.

Log-in & Forgotten Password

Returning customer (if you've already created an account):
You can login at any time by selecting the “login to my account” button located on all shopping pages OR please do so once you are in the Checkout section of the site.  Type your Email Address and Password in the fields provided and click the “sign in” button.

New customer:
To create an account with barking babies™ - please fill in the necessary fields in the Checkout section OR select the “login to my account” button located on all shop pages. For future orders, logging saves you time as all your shipping information is stored on file and does not have to be re-entered!

Forgotten password:
When logging into your account, please select “Password forgotten? Click here”, then type in your e-mail address, click "continue", and we will e-mail you a NEW password. We then recommend you change this NEW password in My Account to a more memorable password.

Return Policy

We offer exchange or online store credit with 30 days of receipt if you are not 100% satisfied with your purchase! Please note we cannot honor exchanges or credit for any sales items, custom orders, carriers/blankets/beds, toys and treats.  Please see shipping and returns page for more information.

Using your credit

If you have returned merchandise and have selected "credit my account" on the barking babies™ Return Form, we will issue you a "credit coupon" to be used within 1 year. This coupon will be redeemable once you login to your account.

Shipping Policy

barking babies™ ships worldwide.

We ship Canada Post within Canada & the US and UPS Internationally. Most orders arrive within 7-14 days from ordering receipt. Please see shipping and returns page for more information.

Canceling an Order

barking babies™ orders are processed within 3 days.
If your order has not entered the shipping process, and you would like to request that your order be cancelled, please email us immediately at orders@barkingbabies.com with your Name and Order Number OR call us at 1-604-647-BARK (2275).

Please note that custom orders or orders shipped by manufacturer cannot be cancelled.

Sales Tax

All Canadian customers are required to pay 5% GST. All BC residents are required to pay 5% GST and 7% PST. US & International orders do not pay any sales tax.

Wholesale

barking babies™ is a retailer of fine dog products. We offer wholesale to only barking babies™ branded products. Please contact us info@barkingbabies.com for more information.

Our Promise!

We do our very best to make sure that your shopping experience with barking babies™ is fun and easy. If you have not found the information you are looking for, please email us at:

customerservice@barkingbabies.com